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Venue FAQs
How listing, commission, payouts and bookings work for venues on Pitchr. If your question isn’t answered here, email support@pitchrsport.co.uk and we’ll answer it properly.
Founding venue offer
Pay 0% commission until 1 January 2028
Go live on Pitchr before 1 January 2027 and you’re a founding venue: we take no commission on any booking you take before 1 January 2028. After that you’re on our standard 10%, the same as everyone else.
What that’s worth
On a £50 pitch you keep £49.03 instead of £44.03 - that’s £5.00 more on every booking, every week, until 1 January 2028.
Our commission is 0%. The £0.97 in the middle is what the card company charges to take the payment - we pass it on at cost and add nothing to it.
- No commission at all on bookings you take before 1 January 2028
- Free to list - no monthly fee, no joining fee, no minimum
- A Founding Venue badge on your listing, kept for good
Closes 1 January 2027 - 83 days left. Venues going live after that are on the standard 10%.
Listing with Pitchr
How Pitchr helps venues
Pitchr is a booking platform that fills your pitches. You create a venue page and list your pitches; customers nearby find you, book a slot online and pay instantly. We handle the booking, take the payment and pay you monthly - so there's never any doubt a booking is confirmed and paid.
How do I list my venue?
List your venue in four easy steps: create your venue, add your pitch details, submit for review, and go live once we've approved you. You can start from the “List your venue” page.
What does it cost to list? What does Pitchr charge?
Listing is free - no monthly fee, no joining fee, no minimum. On each booking you keep your pitch price minus our commission and the card-processing cost on that booking; the customer separately pays a £1.50 booking fee, which is ours and never comes out of your price. Our standard commission is 10% - but go live before 1 January 2027 and you're a founding venue, paying 0% commission on every booking you take before 1 January 2028. Card processing still applies during that period: on a £50 pitch it's about £0.97, passed on at cost, so you keep £49.03.
What's the founding venue offer?
Every venue that goes live on Pitchr before 1 January 2027 joins as a founding venue, and we take no commission at all on any booking you take before 1 January 2028. On a £50 pitch that's £49.03 to you rather than £44.03 on our standard rate - £5.00 more on every single booking. The end date is the same for every founding venue whenever you join, so the earlier you go live the more of it you get. From 1 January 2028 you move to our standard 10%, the same as everyone else, and you keep your Founding Venue badge for as long as you stay listed. Venues going live from 1 January 2027 are on the standard 10% from the start.
What's the minimum I can charge?
Pitch prices start at £10.00 per hour.
What price does the customer see?
Customers always see the all-in price - your pitch price plus the £1.50 booking fee - shown up front. Your commission is taken from the price you set, and only once the booking has gone ahead - it's never added on top of the customer's price.
Getting paid
How and when do I get paid?
Monthly, with no invoice to raise and nothing to chase. At the start of each month we total your completed bookings from the previous month and send a single payout to your bank via Stripe. Your payout is your pitch takings minus your commission (0% for founding venues until 1 January 2028, 10% standard) and the actual card-processing cost on those bookings - never an estimate - all itemised for you in your dashboard, booking by booking, so the report and the payment reconcile exactly.
What payment details do I need to set up?
You'll connect a Stripe account during onboarding (it's quick) so we can pay you. Stripe verifies your identity and bank details - this is required before you can receive payouts.
What happens if a customer disputes a payment?
If a card payment is disputed and lost after you've already been paid for it, the amount is balanced against your next payout. It's all transparent in your financials.
Running the venue day to day
What do I actually get in the dashboard?
One place for the pitch side of the business: today's bookings and the next few slots, a this-week view with day-by-day load, a week-at-a-glance calendar across all your pitches, your full bookings list, availability and opening hours, your pitch and venue details, and a month-by-month revenue report. Staff can be given read-only access to the bookings, so whoever is on shift can see what's booked without you being on the phone.
Will this cut down the admin?
That's most of the point. Your availability is published, so players stop ringing to ask what's free and book it themselves. Payment is taken at the time of booking, so there's no cash to handle, no card machine and no chasing. Payouts arrive monthly with no invoice to raise. The calls, the paper diary and the month-end guesswork all go.
What reporting do I get?
A revenue report for the current and previous month showing your pitch takings, the commission, the actual card-processing cost and your net - broken down to the individual booking, with each one marked as held, payout-eligible or paid. The totals reconcile exactly to the payment that lands in your bank, so you can check the month in a couple of minutes rather than rebuilding it from a diary.
Can I see how busy my pitches are?
Yes. The dashboard home shows how many bookings you have today and this week, the load day by day, and how that load is split across your pitches - so you can see which pitch and which evenings are filling and which are not, and price or promote accordingly.
Do I have to change how I take bookings now?
No. Keep taking your league and regular bookings however you take them today - block those hours out in your availability, once or every week, and Pitchr only ever sells the time you have actually made available. If you also take bookings online elsewhere, see the next question.
I already take bookings online - can I use Pitchr as well?
Yes, in one of two ways. Pitchr doesn't connect to other booking systems, so the aim is that the same slot is never on sale in two places at once.
- Use Pitchr as your online booking system. One diary, every booking paid up front and a single monthly payout - and you may be able to drop a booking-software subscription. Worth knowing before you switch: Pitchr sells 1-hour slots starting on the hour, at one price per pitch, and customers who book online pay the £1.50 booking fee on top of your price, so you may prefer to keep regulars and leagues off Pitchr and block those times.
- Or start by giving Pitchr its own time. Dedicate a pitch or set times to Pitchr - for example one pitch on two evenings a week. Take that time off your other system and block everything else in your Pitchr availability, so the two never overlap. It's an easy way to try us without changing anything else.
Automatic calendar syncing with other systems is something we're looking at for the future.
Going live & managing your listing
How long until my venue goes live?
After you submit, we review your venue and verify your details before approving it. We aim to do that within 24 hours and we'll email you as soon as you're live. If a check is going to take longer than that, we'll let you know.
Why do you verify venues?
To keep Pitchr trustworthy for customers, we check that every venue is genuine and its details are accurate before it goes live. Checks may involve us ringing the venue to verify the submission.
Can I change my listing after it's live?
Yes. Changes to your photos, description, prices or pitch details are reviewed before they go live, so customers always see accurate, approved information - your current listing stays up until the change is approved. Availability and opening hours update instantly, so you're always in control of your schedule.
How many photos can I add?
Between 1 and 4 per venue - we recommend 3.
How do I manage availability?
From your dashboard, instantly. Block out times or set opening hours whenever you need - these changes take effect immediately.
Bookings, cancellations & your team
What happens when a customer cancels?
Customers can cancel for a full refund provided there's more than 24 hours until the booked slot; within 24 hours they can't. When a booking is cancelled, Pitchr covers the refund and the card costs - there's nothing for you to do.
Can I cancel a booking myself?
Yes, from your dashboard. The customer is refunded in full and notified automatically. Cancelled bookings aren't paid out.
Can I have more than one venue or pitch?
Yes - one account can manage multiple venues, and each venue can have multiple pitches, each with its own hourly price.
Can I add my team?
Yes. You can invite staff with read-only access to view bookings, while admins manage pitches, prices, availability, finances and settings.
Are there terms for listing?
Yes - when you submit your venue you accept the Pitchr Venue Agreement, which covers commission, payouts, and how bookings and cancellations work.
How do I get started?
Head to List your venue to begin, or email support@pitchrsport.co.uk with any questions.
Ready to list?
Setting up takes about five minutes and costs nothing. Go live before 1 January 2027 and we take no commission on anything you book before 1 January 2028.