Help & FAQ

Pitchr lets you find and book football pitches near you. Search by postcode, compare nearby venues by their all-in price and live availability, and book and pay for a 1-hour slot in seconds.

Enter your postcode, pick a date and time, and compare venues. Once you've found a venue and pitch you like the look of, choose a slot, create an account or sign in, and pay. Your booking is confirmed the moment your payment goes through, and we email you the details.

Yes - a quick account keeps your bookings in one place and lets you cancel or rebook easily. You can sign up with an email and password, with Google, or with a one-time code sent to your email. There's no guest checkout.

Every booking is exactly 1 hour, starting on the hour.

Yes. You can set up a weekly booking for up to 12 weeks in one go. We check every date for you, show any that aren't available, and only book and charge for the ones that are. You pay once for the whole booking, and you can cancel any single week individually - provided it's more than 24 hours before that week's slot.

You pay the venue's pitch price plus a fixed £1.50 booking fee - and we always show you that all-in total up front, on the search results and the venue page, before you ever reach checkout. For example, a £50 pitch is £51.50 all-in.

It's a small, fixed fee that lets us cover our costs, so we can keep improving Pitchr and our booking system to give you an even better experience. It's the same £1.50 on every booking, shown up front, never a surprise at the end.

No. The price you see is the price you pay - there's no separate card or processing charge.

You can pay by card or with Apple Pay / Google Pay. Payments are handled by Stripe, a global payment provider - Pitchr never sees or stores your card details.

Yes - you can cancel for a full refund (the pitch price and the £1.50) any time up to more than 24 hours before your slot starts. Within 24 hours of kick-off, cancellation isn't available, so the pitch can be relied on by you and the venue.

Bookings can't be rescheduled. Provided it's more than 24 hours before the booking, you can cancel and receive a full refund, then book a new slot.

Refunds go back to your original payment method automatically. They can take a few days to appear, depending on your bank.

If a venue (or Pitchr) cancels, you get a full refund regardless of timing, and we email you to let you know.

We're adding new areas all the time. If we're not in your area yet, you can ask us to let you know when we arrive.

You can reset your password using a one-time code sent to your email - the same quick email code can also sign you in directly.

Email us at support@pitchrsport.co.uk and we'll help.