Venue Agreement (Interim v7)

This agreement is between Pitchr Ltd (“Pitchr”, “we”, “us”), company number 17295767, registered office Pinfold House, Corkhill Lane, Southwell, NG25 0PR; and you, the venue operator named at sign-up (the “Venue”, “you”), agreeing on behalf of your business. By submitting your venue for review on Pitchr, you agree to the following.

1. What Pitchr does

Pitchr is an online marketplace that lets customers find and book football pitches. You list and price your pitches; customers nearby book and pay through Pitchr. Payments are processed by Stripe.

• You supply the pitch hire. Each booking is a contract between you and the customer for the use of your pitch, at the price you set.
• You appoint Pitchr as your agent to advertise your pitches, accept bookings in your name at your prices and availability, and collect payment from customers on your behalf. A customer's payment to Pitchr counts as payment to you. Pitchr acts only for you in this, never as the customer's agent.
• Your booking terms. You adopt the booking, cancellation and refund rules in Pitchr's customer Terms of Service as the terms of your pitch hire, and authorise Pitchr to apply them on your behalf - including the 24-hour cancellation rule and the refunds in clause 5.
• Pitchr supplies its own booking service to the customer, and charges the customer the booking fee for it (clause 3).
• Pitchr pays you what it collects for your completed bookings, less its commission and the card-processing fee, as set out in clauses 3 and 4.

2. Your pitches, prices and listing

• You set an hourly price for each pitch (minimum £10.00 per hour) and are responsible for the accuracy of your prices and availability.
• New venues and material listing changes (photos, description, prices, pitch details) are reviewed by Pitchr before they go live, so customers always see accurate, approved information.
• You will honour every confirmed booking and provide a safe, playable pitch and the facilities you advertise.

3. What Pitchr charges and what you're paid

• The customer pays your pitch price plus a fixed £1.50 booking fee. The £1.50 is Pitchr's charge for its own booking service and is not part of your takings.
• For acting as your agent, Pitchr keeps a commission on your pitch price. The standard commission is 10%. If your venue goes live before 1 January 2027, you are a founding venue and your commission is 0% on every booking made before 1 January 2028 - we take nothing at all on those bookings. From 1 January 2028 founding venues move to the standard 10%, the same as every other venue. That end date is the same for every founding venue, whenever it went live (see clause 10).
• What you receive for each completed booking = your pitch price − your commission − the actual card-processing fee Stripe charges on that payment. There are no listing, monthly or upfront fees. While your commission is 0% the card-processing fee still applies, so a £50.00 pitch hour pays you about £49.03 rather than the full £50.00.
• Founding venues keep a Founding Venue badge on their public listing for as long as the venue stays listed. The badge is recognition only: it does not change your commission, your payouts or anything else in this agreement, and it stays after 1 January 2028.
• VAT. Your pitch price is the price the customer pays for the pitch hire, so it must include any VAT you charge. Because you supply the pitch hire, any VAT due on it is yours to account for. Pitchr's commission is stated before VAT: if Pitchr is or becomes VAT-registered, VAT is added to the commission at the rate in force and we will give you a VAT invoice for it.

4. Getting paid

• We pay you monthly, in arrears: at the start of each month we total your completed bookings from the previous month and send a single payout to your bank via Stripe, itemised in your dashboard.
• You must complete Stripe Connect onboarding (identity and bank details) and accept Stripe's own terms before you can be paid.

5. Cancellations and refunds

• A customer may cancel for a full refund only more than 24 hours before the slot; within 24 hours they cannot.
• You (or Pitchr) may cancel a booking at any time, in which case the customer is refunded in full. Pitchr issues refunds to customers on your behalf. Pitchr covers the refunded £1.50 and the card-processing cost; a cancelled booking is not paid out to you.

6. Payment disputes and chargebacks

If a customer disputes a card payment and it is lost after you have already been paid for that booking, the amount is recovered from your next payout (shown as a negative item). If a month's total is negative, the shortfall is carried forward and netted against future payouts.

7. Approval, suspension and removal

• Your venue must be approved by Pitchr before it is searchable. We verify that venues are genuine and their details accurate before going live, and may decline a venue.
• We may suspend or remove your venue from search and stop new bookings (for example for breach of this agreement, suspected fraud, safety concerns or serious complaints). Bookings already confirmed are honoured unless cancelled under clause 5.

8. Your responsibilities and insurance

As the supplier of the pitch hire, you are responsible for the pitch, its condition and on-site safety, for operating lawfully, and for holding any insurance and licences your business needs. You confirm the information you give us is true and that you are entitled to let the pitches. You agree to cover (indemnify) Pitchr for claims arising from your pitch or how you run it. Pitchr is responsible only for providing the booking and payment service.

You will give us, and keep up to date, the business details we reasonably need to act as your agent and to meet our legal obligations - including your legal business name and address, your VAT status and VAT number (if you have one), and any information the law requires us to collect or report about the sellers on our platform.

9. Data protection

Each of us will comply with UK data protection law (UK GDPR / Data Protection Act 2018). We will share with you only the booking information you need to fulfil bookings; you will use customer information solely to fulfil those bookings and not for any other purpose.

10. Length, changes and ending this agreement

• This agreement starts when you submit your venue and continues until ended. Either of us may end it on 30 days' written notice; you will still honour bookings already confirmed.
• We may update these terms on reasonable notice. However, if you are a founding venue, your 0% commission on bookings made before 1 January 2028 (clause 3) is fixed and will not be increased or shortened - this holds even when we replace this interim agreement with the fuller agreement below. If your venue stops being listed and you later list it again, the standard rate then in force applies and the founding period does not restart.
• This is an interim agreement. We will replace it with a fuller agreement and give you reasonable notice; continuing to use Pitchr after that means you accept the new version. The fuller agreement will preserve your founding 0% period as set out above.

11. Law

This agreement is governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Contact

Questions about this agreement? Email support@pitchrsport.co.uk.