Terms of Service

These terms govern your use of Pitchr, a marketplace for booking football pitches. By creating an account or making a booking you agree to them.

Who you are booking with

• The pitch hire is with the venue. When you book, your contract for the use of the pitch is with the venue you book, at the price the venue sets.
• Pitchr acts as the venue's agent. We take your booking and collect your payment on the venue's behalf. Paying Pitchr counts as paying the venue. We act only for the venue in this - we are not your agent.
• Pitchr provides the booking service. Finding, booking, paying, cancelling and refunds are our service to you, and the £1.50 booking fee is our charge for it.
• The venue's booking rules. Each venue on Pitchr adopts the booking, cancellation and refund rules in these terms as the terms of its pitch hire, and we apply them on its behalf.

Who we are

Pitchr is operated by Pitchr Ltd, a company registered in England and Wales (company number 17295767), whose registered office is at Pinfold House, Corkhill Lane, Southwell, NG25 0PR. In these terms “Pitchr”, “we”, “us” and “our” mean Pitchr Ltd.

Bookings

• All bookings are for a single, fixed 1-hour slot aligned to the top of the hour.
• A booking is confirmed only once payment has succeeded. If payment fails, no booking is created.
• While you check out, your slot is held for up to 30 minutes; if it is not paid for in that time the hold is released.
• You need an account (email and password, Google sign-in, or a one-time email passcode) before paying - there is no guest checkout.
• Bookings cannot be rescheduled. If your plans change, cancel and rebook.

Prices and fees

• The all-in price you see - the pitch fee plus a fixed £1.50 booking fee - is the total you pay. It is shown up front on search results and venue pages, never introduced for the first time at checkout.
• Prices include any VAT that applies.
• You are never charged separately for card processing.
• The minimum pitch price is £10.00 per hour.

Cancellations and refunds

• You can cancel for a full refund (pitch fee + £1.50) up to more than 24 hours before the slot starts.
• Within 24 hours of the start time, customer cancellation is not available.
• If a venue or Pitchr cancels your booking, you receive a full refund regardless of timing.
• Pitchr handles cancellations and issues refunds, including on the venue's behalf, back to the card you paid with.

Recurring bookings

You can book a weekly series of up to 12 sessions. Dates that are unavailable are shown and excluded, you pay once for the available sessions, and each session can be cancelled individually for a refund of that session.

Acceptable use

Use Pitchr only to make genuine bookings. Do not misuse the service, attempt to interfere with it, or book on behalf of others without authority. We may suspend accounts that abuse the platform.

Your account

You must be 18 or over to hold a Pitchr account and pay for a booking. There is no age limit on who plays: if your team includes under-18s, the booking is simply made and paid for by an adult - a parent, coach or team organiser - who is responsible for that booking and for supervision at the venue. The venue’s own rules also apply while you are on site.

Keep your sign-in details secure and give accurate information. You are responsible for activity on your account. We may suspend or close accounts that break these terms or that we reasonably believe are being misused.

Liability

Pitches and facilities are provided by the venues. Pitchr is responsible for the booking and payment service; the venue, as the supplier of the pitch hire, is responsible for the pitch, its condition and on-site safety. If something goes wrong at the venue, contact us first and we will take it up with the venue for you. Nothing in these terms limits liability that cannot be limited under UK law, including liability for death or personal injury caused by negligence, or for fraud.

Changes to these terms

We may update these terms from time to time. The “last updated” date above shows when they last changed, and the terms in force at the time of your booking apply to that booking.

Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms? Email support@pitchrsport.co.uk.